Client Reviews
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Dr. Kelly Elhert PT DPT Owner Priorty PT
“I LOVED working with you and you made my life so much easier. I was able to trust you and let go of my "baby" or my work and you taught me it was ok to do that. Your willingness to jump in and make suggestions on what may be better. Your ability to know what you need to do and do it - consistency with what you say and do. You always were able to accommodate my changing needs and your willingness to create more or do more if I needed it. I loved your flexibility with how you were able to help me grow. You would always clarify when you needed to due to my poor communication and I appreciated that.
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Dr. Matt Sweeney PT DPT Owner Strength and Sport
Before I used your service I had to handle all incoming phone calls, sales conversations, scheduling, following up on leads, and checking on past clients. Now I have a fantastic admin that is able to take all this off my plate. This allowed me to develop a better systemized & organized process for client management in my business and allowed me increased time to work on other things. I like the ability to use Voxer to speak with my admin, with quick replies as often as needed. I love that I don’t have to worry about answering the phone anymore. Tasks are always 100% taken care of in a timely manner. I am 100% likely to refer a friend or family member.
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Dr. Jason Racca Owner R3 Physio
I have been working with Virtual Refresh for about 5 months. Before working with them, I was a solo practitioner trying to grow and scale my practice, but dropping balls left and right because I didn't have the capacity to juggle them all and still see clients. My schedule could yo-yo because when I was slower, I had the time to network and market. Then I would be full for a bit and not have the time.
My admin has been a HUGE asset to my practice and a large part of the growth I have experienced. My schedule stays consistently where I want it, and clients are cared for and get the experience that I want to offer them. I now have a second therapist ramping up, and I feel confident that I will be able to continue to grow because of the help and tasks taken off of my plate. The best part about working with my admin is that she anticipates what I need before I know I need it! Saves me from having to spend time thinking about it. I highly recommend (and have recommended) Virtual Refresh to other practice owners! Best decision I have made for the health of my practice.
Client Case Studies
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Dr. Andy Royalty PT DPT
Andy was tired of taking calls after hours. He spent years growing his business but was hesitant to pass off new patient calls because he was worried that it would lead to drop-off in package conversions in the clinic.
Andy’s new admin stepped into his business and converted her first 7 phone calls to evaluations. Each of those 7 came in and purchased high ticket packages costing more than $1500 for each package. His admin recouped him $10,500 in her first week. Best of all he didn’t have to do any sales training with her for these results.
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Dr. Frank Allen PT DPT
Frank had experienced rapid growth in his business, but he was quite time-poor. He was a solo provider taking all the calls and all the back-end work in his business.
He knew that he couldn’t continue at the same pace he was at. Thankfully he hired one of our admins. This allowed him to spend less time taking calls and more time seeing clients which would generate him much more revenue.
Shortly after hiring us, he hit a huge revenue PR!
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Dr. Sarah O'Reilly PT DPT
Sarah runs a growing pelvic floor and ortho clinic. Conversations around pelvic floor physical therapy can be sensitive and tough to navigate. We plugged an admin into her business and this was her reaction to her first couple of calls.